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❓ Help Center · 7s.com

Frequently Asked Questions

Everything you need to know about playing at 7s.com — from signing up and depositing via GCash, to claiming bonuses, withdrawing winnings, and staying safe. If you can't find your answer here, our 24/7 support team is always ready to help.

All Topics Account & Registration Deposits & Withdrawals Bonuses & Promotions Games Security & Privacy Responsible Gaming
Account & Registration

7s.com is open to Filipino residents who are 21 years of age or older. This age requirement is mandated by Philippine law and PAGCOR regulations governing online casino gaming. Players must provide a valid government-issued ID during the KYC verification process — accepted documents include a PhilSys National ID, passport, driver's licence, SSS ID, or UMID card. Accounts found to belong to individuals under 21 will be immediately suspended.

Registering at 7s.com is quick and straightforward. Visit the 7s.com Login page and click the registration option. You will need to provide:
  • A valid email address
  • A mobile number registered in the Philippines
  • Your full legal name as it appears on your government ID
  • Date of birth (must be 21+)
  • A secure password
After submitting your details, you will receive a verification email. Once verified, you can complete KYC and start playing.

No. Each player is permitted to hold only one active account at 7s.com. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the login page or contact our support team.

KYC stands for Know Your Customer. It is a mandatory identity verification process required by PAGCOR and Philippine anti-money laundering regulations (AMLA). KYC ensures that all players are who they say they are, confirms they meet the 21+ age requirement, and protects the platform from fraud and financial crime. You will be asked to upload a clear photo of your government-issued ID and a selfie holding the ID. KYC is typically completed within 24 hours on business days.

Go to the 7s.com Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a secure password reset link. The link expires after 30 minutes for security reasons. If you do not receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our support team via live chat or email at .
Deposits & Withdrawals

7s.com supports the most popular payment methods used by Filipino players:
  • GCash — instant deposits and withdrawals
  • PayMaya / Maya — fast and convenient e-wallet transfers
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards issued by Philippine banks
All transactions are processed in Philippine Peso (₱). 7s.com does not accept credit card deposits or any form of cryptocurrency.

GCash deposits at 7s.com are fast and typically credited within seconds. After logging in, navigate to the Cashier section and select GCash as your deposit method. Enter the amount you wish to deposit (minimum ₱100), confirm the transaction in your GCash app, and your 7s.com balance will be updated immediately. Make sure your GCash account is fully verified (Go Negosyo or higher) to avoid transaction limits.

Withdrawal processing times at 7s.com depend on the method chosen:
  • GCash / Maya: Usually within 15–30 minutes after approval
  • Bank Transfer: 1–3 business days depending on your bank
  • Debit Card: 3–5 business days
All withdrawals require a completed KYC verification. The minimum withdrawal amount is ₱500. Withdrawals are processed Monday to Sunday, 8:00 AM to 10:00 PM Philippine Standard Time (PST).

7s.com does not charge any fees on deposits. For withdrawals, 7s.com also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own transaction charges — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. All amounts are in Philippine Peso (₱).

Withdrawals may be declined for several reasons:
  • KYC verification has not been completed
  • Active bonus wagering requirements have not been met
  • The withdrawal amount is below the ₱500 minimum
  • The payment details provided do not match your verified account information
  • A security review has been triggered on your account
If your withdrawal was declined and you are unsure why, contact our support team at with your transaction reference number.
Bonuses & Promotions

7s.com offers a generous welcome bonus package for new Filipino players. The exact bonus terms — including match percentage, maximum bonus amount, and eligible games — are displayed on the promotions page inside your account after registration. Bonuses are subject to wagering requirements before withdrawal. Always read the full bonus terms before opting in. Bonuses are available to players aged 21 and above only.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before it can be converted to withdrawable cash. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you must wager ₱20,000 in total before you can withdraw the bonus funds. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your account for full details.

No. Bonus funds must meet the applicable wagering requirements before they can be withdrawn. However, any winnings generated from real-money (non-bonus) funds are withdrawable at any time, subject to standard KYC and minimum withdrawal rules. If you prefer not to accept a bonus, you can opt out before making your deposit — contact support before depositing if you wish to play without bonus restrictions.

Yes. 7s.com regularly runs promotions for existing Filipino players, including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Check the Promotions section inside your account regularly, or opt in to email notifications to stay updated on the latest 7s.com offers.
Games

7s.com offers a wide variety of casino games for Filipino players, including:
  • Slots — hundreds of titles from leading providers, including classic 3-reel slots and modern video slots with bonus features
  • Bingo — online bingo rooms with multiple card options and chat features
  • Lucky Dragons — an Asia-themed game series popular with Filipino players
  • Crash Bonus — fast-paced crash-style games with multiplier mechanics
  • Live Casino — real-time table games with live dealers, including baccarat, roulette, blackjack, and sic bo
  • Table Games — RNG versions of poker, blackjack, and roulette

Yes. All RNG (Random Number Generator) games at 7s.com are certified by independent testing laboratories to ensure fair and random outcomes. Live casino games are streamed in real time from licensed studios with professional dealers. 7s.com operates within the PAGCOR regulatory framework, which requires all games to meet fairness and integrity standards. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel.

Absolutely. 7s.com is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile interface is designed for smooth gameplay on smaller screens, whether you are playing from Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.
Security & Privacy

7s.com uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your 7s.com account without your permission, take the following steps immediately:
  • Change your password via the account settings page
  • Contact our support team via live chat or email at to request an account freeze
  • Review your recent transaction history for any unauthorised activity
  • Enable two-factor authentication (2FA) if not already active
Our security team will investigate and respond within 24 hours.
Responsible Gaming

Log in to your 7s.com account and go to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when lowered. Increases to limits require a 24-hour cooling period before they apply — giving you time to reconsider. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, you can request a self-exclusion period of 6 months, 1 year, 3 years, or permanently. Contact our support team at or via live chat to activate self-exclusion immediately. Once activated, self-exclusion cannot be reversed for the chosen period. Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for the full list of player protection tools available at 7s.com.

Why 7s.com

What Makes 7s.com the Right Choice

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Built for Filipino Players

7s.com is designed specifically for the Philippine market — GCash deposits, Filipino-friendly support, PHP transactions, and games that resonate with local tastes from Manila to Mindanao.

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Instant GCash Transactions

Deposit and withdraw using GCash in seconds. No waiting, no complicated bank forms — just fast, seamless peso transactions that fit the way Filipinos actually manage their money.

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Hundreds of Games

From classic slots and live baccarat to Lucky Dragons and Crash Bonus games, 7s.com has something for every type of player — all certified fair and available 24/7 on mobile and desktop.

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Secure & Regulated

7s.com operates within the PAGCOR regulatory framework with 256-bit SSL encryption, strict KYC verification, and full compliance with the Philippine Data Privacy Act. Your funds and data are always protected.

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Responsible Gaming Tools

Deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — 7s.com gives you full control over your gaming activity. 21+ only. Gambling is addictive. Know when to stop.

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24/7 Filipino Support

Our support team is available around the clock via live chat and email. Whether you have a question about your account, a payment issue, or need help with responsible gaming tools, we are always here.

Still Have Questions?

We're Here to Help — 24/7

Can't find the answer you're looking for? Our support team is available around the clock. Reach us via live chat inside the casino, or drop us an email at . Ready to play? Join thousands of Filipino players at 7s.com today — 21+ only.

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21+ only. Gambling is addictive. Know when to stop. Need help? Visit our Responsible Gaming page.